Frequently Asked Questions

We accept major credit cards, Shop Pay, PayPal, Apple Pay, and other secure payment methods available at checkout.

Orders may be canceled or modified before the preorder window closes and production begins.

Once production has started, orders can no longer be canceled or changed due to the limited and made-to-order nature of our collections.

To request a cancellation or modification, please contact us at hello@nataliemaharaj.com.

Our collections are produced in limited quantities through a preorder model. This allows us to create intentionally, reduce excess production, and focus on quality over volume.

A 50% deposit is collected at the time of preorder to reserve your piece.

The remaining balance will be invoiced prior to shipment.

Preorder garments are produced within approximately 6–8 weeks.

Yes. Preorder items are eligible for return under our standard return policy.

Due to the limited nature of our collections and fabric availability, many styles may not be restocked once sold out.

We currently ship within the United States and Canada.

If you are located outside these regions and are interested in placing an order, please contact hello@nataliemaharaj.com.

Shipping rates are calculated at checkout based on your location and selected shipping method.

In-stock items are typically processed within 2–4 business days.

Preorder items ship once production is complete.

Return requests must be submitted within 7 days of delivery.

Once approved, items must be shipped back within 5 days of authorization.

A $10 restocking fee will be deducted from approved returns.

Return shipping costs are the responsibility of the customer unless the issue was due to damage, defect, or fulfillment error on our end.

If there is a sizing issue, exchanges may be accommodated based on inventory availability.

Please refer to the sizing guide available on each product page.

If you are unsure about sizing, we encourage you to contact us before placing your order.

Depending on the design, limited custom sizing accommodations may be available.

To preserve the quality and longevity of your piece, we recommend dry clean only unless otherwise noted.

We work primarily with natural and repurposed textiles, including silk and limited-availability fabrics selected for their quality, movement, and feel.

Each garment is produced in small quantities using carefully sourced textiles.

Designs by Natalie Maharaj is built on an intentional approach to fashion — creating fewer, more meaningful garments designed to be worn, remembered, and returned to over time.